Social Media Measurment: What To Measure And How

Social media marketing works…it’s just hard to know what part is working best. With literally unlimited opportunities to participate and use social media, you need to know what is effective to dial in your efforts and become more efficient over time. Read more

How To Maximize SEO And Leads With Social Media Marketing

Marketing in the distributed web today can become very, confusing very fast.

Imagine you have content distributed all over the web and you continue to do this every week (and you should). Facebook pages, HubPages, Twitter, article directories….the list is endless, especially when you add the local and market focused social nets, blogs, and directories. If you did not have a strategy for managing the content and how you want to engage and move customers around your distributed content this can quickly become a giant mess. Even worse, the power of these efforts working together will be very diluted.

What to do? Track and plan…

1. Make sure you have tracking in place so you know where your content is and how well that vehicle is performing. Links within sites you are publishing content to should have tracking code (bit.ly is one of many solutions for this) so you can measure your return on time and money. You can also look at your Google Analytics reports and look at the reference sites report to measure how productive your social media efforts are by channel (e.g Facebook, ezine articles etc).
2. Social media marketing is as much about SEO as it is about increasing your digital footprint to generating leads and traffic. So, planning out anchor text cross linking in advance will really help make sure that you (or whoever you outsourced social media page creation and maintenance to) maximize this opportunity. Remember you want to send “link juice” to your social media authority sites as well as your website. Think of it as a nest that becomes woven together into a solid cross linking strategy.
3. Be consistent with your linking strategy as you publish new content every week to the various sites. Make adjustments to what content topics you focus on as you learn from your tracking.

Putting it all together is where the magic happens for your business. This will separate the companies that throw-up a Facebook page and think they are doing social media marketing from the businesses that are using it as a serious business building tool.

What do you think?

How To Secure Your Business, Your Career and Your Future…Using Social Media

It’s a tough world right now. Business are struggling, people are losing jobs and in general livelyhoods are being disrupted by this confluence of a bad economy and new technology.

Here’s what we do know…

1. Business that are considered leaders in a market or niche will survive and may even thrive.
2. Companies that have a steady stream of new, low cost, quality leads will always have new revenue to count on.
3. Executives and business owners that are considered authorities in their field will always be in demand.

As a business owner or executive you have more control over these things than you ever did. Social media is accessible to anyone. Their is no economic barrier, most of the ways to participate are free or low cost. The barriers to success are education, passion and persistence.

I’m always amazed when I meet a struggling business owner that tells me they don’t have time for social media marketing. Or an executive that lost a job, or is worried about losing a job in this economy but does not try to find ways to make themselves more important to their industry and company.

The fact of the matter is you can create a secure future for your business and your career if you put the effort and time into learning new marketing tools. Just start learning about, and doing these things and you can not only survive, but thrive:

• Start blogging and commenting on other thought leader blogs immediately. You can literally set up a blog in 15 minutes. If you have been working at something for any amount of time you have knowledge and a point of view. Share it and get others to participate. This will make you a perceived authority in your market. Potential customers and employers really like that because it takes the “risk” out of buying into you. Once your blog is set up, start commenting on other important blogs in your market or niche. Make sure you set up profiles where you can so people can look you up when they want to see your picture or get to know you after you comment. Copyblogger has some great tips on what to write in your blog.
• Write one 500-600 word article a week and publish it to article directories like ezine articles. These articles will be picked up by websites that are looking for content to publish. The article pages on the directories are also indexed by search engines…so make sure you use one anchor text link in each article and put a two sentence bio at the bottom of each article with a link to your website. You get two for one here, SEO for your site and you build authority in your market. All the directories have great tutorials about how to write an article.
• Over time you can learn about and implement many other social media strategies like Facebook, Twitter, Squidoo, video distribution…the list is endless. But don’t get overwhelmed.

If you are not blogging and writing articles, just get started now. That alone will get you noticed and put you ahead of most of your competition. Be consistent and persistent because it will take a few months to start to get noticed.

What do you think? Can you do this?

How To Win Friends To Influence People

Dale Carnegie’s How to Win Friends and Influence People is one of the bestselling self-help books ever published, the reason is it works. Relationships are the single most powerful element to success in business and life…online and offline.

As the web gets more social, winning friends online can make you immensely influential. It all goes back to that basic truth about building authority:

What others say about you is more important than what you say about yourself.

So, the goal in your social media marketing program is to make friends with influential people in your niche or industry who trust, like and talk about your business and expertise. Make friends with social media power users in your niche/market who can promote your content on Digg, Reddit, and Delicious. Make friends with people on Twitter who can retweet your content to their followers. Once that happens, other followers will start doing the same, and the benefits of authority really start to compound.

Key here is to target your activity in social media…go deep within a community versus covering lots of ground but not really getting to know anyone in the community (especially the people who run the community). Spend time searching the major social networks as well as local blogs and social networks to identify a handful of active communities you can participate in. You can search by geography as well as market niche and interest.

Start targeting influential communities and participate. Listen and try to give something to the community before you start to sell anything. Take conversations offline at the right time so you can discuss how your can help each other grow your respective businesses. That’s how this stuff works….

The Difference Between Building Authority And Talking About Yourself

I recently read a great report called Authority Rules by Brian Clark, the founder of Copyblogger. It’s a well written easy to read piece that outlines 10 rules to building authority for your business and persona.

Building authority in the new distributed web is critical to the success of your Internet marketing efforts. Let’s look at the definition of authority for a minute to better understand why:

au-thor-i-ty noun: [1] A citation (e.g. from a book) used in defense or support; [2] the source from which the citation is drawn; [3] and individual cited or appealed to as an expert.

On the web, the way Google and other search engines see authority is through links from other sites to your site. How influential are those other sites and how many of them link to your site also play a big part in your perceived authority by search engines. So this concept of building authority is very important because while you build authority on the web, other sites will be linking to your site and your business will win search engine rankings (SEO). It becomes self perpetuating…very cool if you can do it.

Here’s the way Brian puts it in his report;

“In order to get the power to influence or command thought, opinion, or behavior online, you need to become an authority that others cite (link to) in their online content. Which means, of course, you need a content-rich website that demonstrates your authority in the first place.

Your content actually demonstrates your expertise, compared with a website or bio page that claims expertise. This is a crucial distinction, because it truly levels the playing field and allows anyone to come along and build authority that outpaces even recognized and credentialed experts in a particular niche or field.”

The truth about authority perception by humans or machines is what people say about you is much more important than what you way about yourself!

How do you get people talking? Have a point of view and let people know through content you publish on and off of your webiste. Use a blog, articles, guest blogging, commenting, videos, podcasts…the list is endless.

The key is creating content now. Imagine, you have been working your entire adult life building your business and developing a great reputation. Then, some upstart comes into your market and starts publishing content, doing webinars, and suddenly, they are the perceived expert in your niche. Not fun…

We will have a webinar on this shortly….stay tuned.

24 Ways To Grow Your Email List

Their are many ways to get someone to sign up for your email marketing list. We put together a comprehensive list below to get you thinking.

1. Giving something for free like a PDF or Video. Make visitors sign up to your opt-in form before you let them download it.
2. Include a newsletter sign-up link in your signature of all of your emails.
3. Send an opt-in email to your address book giving them something valuable (Link Bait) and ask them to join your list.
4. Host events- Art galleries, software companies, retail shops, consultants (lunch & learn) can all host an event and request attendees to sign up.
5. Incentivize employees – Give a reward for collecting email addresses for qualified leads.
6. Referrals – Ask you customers to refer you, and in exchange you’ll give them a discount.
7. Giveaways – Send “bulky mail” and ask for their email address as well as their postal address.
8. Do you have a snail mail list without emails? Send them a direct mail (use a postcard) offer they can only get if they sign up to your email list.
9. Include newsletter sign up or other “link bait” opt in forms on every page on your site.
10. Use exit popup windows – When someone attempts to leave your site, pop up a window and ask for the email address in return for “link bait”.
11. Include a forward-to-a-friend link in your auto responder emails just in case your recipient wants to forward your content to someone they think will find it interesting.
12. Include a share, post and forward-to-a-friend on every page of your site.
13. When telemarketing, don’t let your callers hang up until they ask if they can add them to your newsletter.
14. Trade newsletter space with related businesses, include a link for their opt-in form and ask them to include yours in their newsletter.
15. Put a fishbowl on your counter and do a weekly prize giveaway of your product – then announce it to your newsletter. Add everyone who put his or her card in on to your newsletter list.
16. Host your own group on Facebook, LinkedIn, Biznik and other social networks and invite people to it and post new links and invite others to do the same. You can also promote your own newletter list as long as you don’t over do it.
17. Post your blog and a link to your newsletter into Facebook, LinkedIn and other social networks.
18. Have newsletter and “link bait” sign up applications on your Facebook Fan page and other social network sites.
19. Tweet your content (link bait) and newsletter topics to get sign ups.
20. Put an offer on the back of your business cards to get people to sign up for your newsletter.
21. Offer a birthday club where you give something special to people who sign up.
22. Tradeshows – Bring a clipboard or sign-up book with you to tradeshows and ask for permission to send email to those who sign up.
23. Join your local chamber of commerce, email the member list (if it’s opt-in) about your services with a link to sign up to your newsletter.
24. Trade shows – Collect business cards and scan them into a spreadsheet. Make sure you ask permission to send email to them, then mark the card.

What did I leave out?

What Would Martin Luther King Do With Social Media?

Dr. King made a huge impact on the world with his passion, revolutionary ideas, inspiring vision and charisma. That combination alone got him and his movement earned media worth hundreds of millions of dollars on network television, major weekly magazines and radio. Many of you might not be old enough to remember, but in those days, if you got on the three major networks (FOX, MTV and hundreds of other channels didn’t exist), the two major newsweekly’s and syndicated radio you reached virtually 100% of the US population.

Creating a movement today is easier in some ways and a lot harder in others. The proliferation of media channels provides a much larger opporutnity to tell your message but the fragmented audience makes it harder to reach people at scale…with earned or paid media. The big plus in building a moment today is the ability, with new technologies and social media, to engage and have a relationship with people on a large scale. We’ve created a three legged stool using paid media, earned media and now social media. Together they make a very powerful combination for a movement as President Obama demonstrated in the 2010 election.

What would Dr. King do with social media?

• Have a blog with RSS and email options to chronicle his thoughts and experiences every day as he moved through the country
• Use an HD video camera to do interviews with world and political leaders he met with, and distribute them on his own social media platforms and video distribution sites like You Tube.
• Post times and dates for events he was having on Meetup.com as well as his website, blog and other media properties he maintained.
• Use Twitter to activate his followers into action as well as read/view his latest posts, videos and articles.
• Listen to the dialogue taking place in the country to identify hot-spots, emerging leaders in his movement and hone his messaging.
• Use his followers to crowd source video, blog posts, articles and other types of media
• Build a list and keep it active with fund raising and fresh ideas

What a man. What a movement!

What else would Dr King do?

Want To Increase Your Leads…Add Channels!

One of the most common questions we get from clients is, “how do we get more leads?” Leads are the lifeblood for any business, and they are harder to come by in a tough economic environment.

The first thing we do is analyze where leads are currently being sourced? We also look at the number of leads by channel. Even better, what is the ROI of each lead as well as conversion by channel. Without tracking you will never know where your business should continue to invest and focus time. As important as tracking is, this post is not about tracking. We want to focus on making sure you are making use of all the possible lead sources online.

Funny thing is, in this new “distributed web” we have a lot more channels to explore. Let’s quickly look at the online channels your business will want to test and use:

• Natural Web Search (SEO)- SEO is the ante for any business. The key here is in today’s distributed, social web, all the content you are going to publish around the web will help your SEO rankings in a big way if you do it right strategically.
• Pay Per Click (PPC)- PPC costs are going up in a big way for competitive categories. But with the right buying strategy and optimized landing pages you still can make this an effective channel.
• Social Media Marketing- We are most excited about Social media because it is free and offers both huge reach and targeted marketing opportunities. Doing social media right takes a comprehensive strategy (not one off Facebook Fan Page or Twitter) and consistent presence but the payoff can be huge.
• Banner Ads- The online advertising stalwart, it is being renewed with new, niche ad networks and banners in some new social communities.
• Article Links- Article marketing is the new “black” in online business marketing. The reason is content is king for marketers in this new distributed web. Getting attention in the attention economy is done through content. And it’s viral!
• Directories- Directories play a great role in organizing the distributed web and are important for your website marketing plan. Don’t forget the vertical market directories that are targeted for your market.
• Partners- Find partners to promote your business, who are in related markets, have a valuable list of potential buyers. Social media can help here because you can meet more potential partners when you are involved in the online communities.

Offline channels are also effective and should be tested as well. For best results, offline and online channels should work together. Drive target customers from offline media like TV, Radio or print to your online owned media like your website, Facebook Fan page and other places around the web. Use your “link bait” as the reason for them to go there. Also, take your online conversations and relationships offline via phone meeting, seminar or conferences to bring your relationship to another level.

Anything I missed? What works for your business…

3 Most Challenging Aspects Of Social Media Marketing

Marketing in the distributed web takes a completely new set of skills than traditional business marketing.  We have been conduction a poll asking our audience (almost 1,000 on LinkedIn)of business owners and senior executives “What the most challenging aspect of implementing a social media marketing program is?”.

Here are some results:

Most Challenging Aspects Of Social Media Marketing

Unscientific LinkedIn Poll

By far, “strategy for a campaign” is the most challenging. Not surprising since we have so much information coming at us all the time and new ideas, techniques and media options emerge every day. I also suspect that many are confused between social media marketing and interactive marketing in general (the emerging distributed web).

Second runner up is content creation and distribution. Most companies are not set up to be publishers. They don’t have the skill set or workflow and systems to do it. In the distributed web, becoming and information publisher and educator in your market are critical to success.

The third biggest challenge to implement a social media program is time to implement. This is scary stuff for executives already overwhelmed with things they need to do just to get their current tasks done.

Company Size

We also looked at these same variables by company size and it sheds more light on this subject.

Most Challenging Aspects Of Social Media Marketing

By Business Size

Unscientific LinkedIn Poll

Larger organizations appear to be more focused on understanding the strategy and how it fits the overall marketing communications effort. This makes sense since there is more structure and moving pieces in a larger enterprise. Larger organizations also do not appear to have as much of a concern with the content piece of social media marketing as does smaller businesses where resources and skill sets are more limited.

Social Media Challenges By Age

Interestingly, we also looked at these same variables by age.

Most Challenging Aspects Of Social Media Marketing

By Age of Respondent

Unscientific LinkedIn Poll

Business owners and executives in the “middle” of a career seem to focus on strategy.  Younger respondents have the most concern about content development and distribution. Possibly because they don’t have the experience, contacts or perspective yet to consistently create content.  Older professionals find the time issue hardest to handle. This new marketing world requires a time commitment and attention that they are not used to.

In our judgment, this all points to an idea we have been playing with (and testing in our GenNext Media Labs) over the past year. We created a system to abstract away the complexity of implementing a social media program. Not that our “system” is easy, because the fact is doing social media marketing right is not easy and requires more time and attention than traditional forms of marketing. Our solution to these challenges is a process with, work flow and organization businesses of any size can understand and implement.

The key, however basic, is to have a plan using a proven set of actions to start with so your organization doesn’t get trapped. Look at businesses that you think are doing it right and model what they are doing.  Follow what is working and then expand once you get started.

We launch social media marketing programs for companies large and small using a proven template of content, distribution, and a website/blog that all works together to have an impact. The focus is getting some level of leads and/or traffic to our sites quickly. It’s amazing how much time people find to do things once they experience some success.

If you have not responded to the survey, please go to this link and tell us what you think…most challenging aspects of social media marketing

Harnessing Brand Advocates In Social Media

Prospects involved in online communities can have a multiplier effect on your marketing effort if you can convert them into brand advocates for your business.

In a recent eMarketer post we found a recent survey conducted by Synovate for word-of-mouth ad network PostRelease investigated just how likely Internet users are to talk about Brands and motivate consumers to become advocates. The study confirms that involved Internet users express this brand advocacy in many ways online and offline. This is called “earned media” in professional marketing circles…where brand messages get repeated in traditional media outlets, online in social networks or offline in recommendations and conversations. It’s free and very valuable.

The concept of earned media is important because it is the most powerful form of communication. Studies have shown for years that work of mouth communication is the most powerful form of motivating consumers. This study looks at (and confirms) how online brand advocates influence friends and family around them online and offline.

The most common word-of-mouth activity reported by respondents was helping a friend or family member with a purchase decision, but more than two-fifths also said they had shared advice offline about information they learned on the Web. Significantly fewer Internet users posted their own ratings and reviews online, and only about one-half as many shared links to articles or reviews about products.

As you might expect, participation in social media and word-of-mouth activities was highest among the younger set. Even more interesting, almost half of them gave offline (in-person) advice based on information they saw online. But the numbers are strong across age groups.

eMarketer reports that PostRelease also broke down respondents according to whether or not they participate in online forums, which about one-fifth of those polled did. Forum participants were significantly more likely to take part in all the activities queried. Notably:

• 65% of forum contributors give advice offline based on information found online, compared with 35% of noncontributors.
• 66% of forum contributors post online ratings and reviews, compared with 16.8% of noncontributors.
• 43.6% of forum contributors share links to articles and reviews, versus 12% of noncontributors.
• 20.6% of forum contributors publish a blog, compared with 2.1% of noncontributors.

Users of forums, who are already actively engaged in online social activity, make for “enthusiastic consumers and influential brand advocates,” according to a statement by Justin Choi, president and founder of PostRelease.

What does this mean for your business?

You know those fans you are collecting on Facebook, the followers you are collecting on Twitter and the readers you are engaging with on your blog? Those are people you want to make into passionate brand advocates. They will have a multiplier effect on your top line revenue that will give you the edge in your market. The key is to carefully and deliberately build your fans, followers and readers so that you have a real relationship with them. Nurture them and activate them.

What do you think?

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